NotebookLM for Support: Use Approved Policies
References checked: 5 October 2026

Task: Which policy clause applies to this customer situation?
Inputs: [provide approved policy sources and a sanitized customer question]
Audience: [intended reader]
Required result: a policy-grounded draft with unresolved eligibility marked.
Use approved sources and preserve dates, definitions, conditions, and exceptions. Separate confirmed facts, interpretation, and unresolved questions. Do not invent missing details. Show the evidence needed to review consequential claims. Ask one focused question if a missing requirement blocks the result.
Acceptance checks:
- Eligibility conditions are preserved
- Private details are minimized
- No approval is invented
- Next steps match policy

Practice
Draft a response for a fictional request outside the policy, with a clear escalation path.

Official reference
https://support.google.com/gemininotebook/answer/16179559?hl=en